This Refund Policy explains when and how refunds are processed for services purchased on the Bluedex platform at https://bluedex.in.
By placing an order on Bluedex, you agree to the terms of this Refund Policy in addition to our Terms and Conditions.
We are committed to fair and transparent refund practices. Please read this policy carefully before making a purchase.
1. Scope
This policy applies to all paid services ordered through the Bluedex Platform, including company registration, GST registration, trademark filing, compliance services, and other legal and tax services listed on our website.
Government fees, stamp duty, and statutory charges paid to authorities are generally non-refundable once submitted.
2. Eligible Refunds
You may be eligible for a full or partial refund in the following circumstances:
2.1 Full refund
Service work has not yet been initiated by our team or assigned professionals.
Request is made within 7 calendar days of payment and no government filing or application has been submitted.
Bluedex is unable to deliver the service due to reasons within our control (not including government rejection based on your inaccurate information).
Duplicate payment for the same order.
2.2 Partial refund
Service is partially completed—refund amount will be proportional to uncompleted work minus any government fees already paid.
User cancels after work has begun but before final filing—case-by-case assessment applies.
3. Non-Refundable Items
Government fees, stamp duty, and statutory charges already paid to authorities.
Services where filing or application has already been submitted to a government portal.
Completed services where deliverables have been provided to you.
Third-party charges (DSC, notary, courier, etc.) already incurred.
Services cancelled due to provision of false, fraudulent, or incomplete information by the User.
Promotional or discounted services marked as non-refundable at the time of purchase.
4. Refund Request Process
To request a refund, email support@bluedex.in with your order/invoice number, reason for refund, and supporting details.
Alternatively, raise a support ticket from your Bluedex dashboard under Help & Support.
Our team will review your request and respond within 3–5 business days with approval, partial approval, or rejection with reasons.
Approved refunds are processed to the original payment method used for the transaction.
5. Refund Timeline
Once approved, refunds are initiated within 5–7 business days.
Razorpay/PhonePe/bank processing may take an additional 5–10 business days to reflect in your account depending on your bank or payment provider.
For UPI and wallet payments, refunds typically reflect within 3–7 business days after initiation.
6. Payment Gateway Refunds
Online payments made via Razorpay or PhonePe are refunded through the same gateway. Bluedex does not process cash refunds for online payments.
If the original payment method is no longer valid, contact support@bluedex.in for alternative arrangements.
7. Government Rejection
If a government application is rejected due to inaccurate or incomplete information provided by you, Bluedex service fees are non-refundable. We may assist with re-filing at additional cost.
If rejection is due to a Bluedex error, we will re-process at no extra charge or provide a refund as appropriate.
8. Subscriptions & Recurring Services
For subscription or recurring compliance plans, you may cancel future billing cycles before the renewal date. Fees for the current billing period are non-refundable unless service has not commenced.
9. Contact for Refunds
Email: support@bluedex.in
Phone / WhatsApp: +91 70110 19451 / +91 78385 48277
We aim to resolve all refund queries fairly and promptly.